FAQs

What is an e-script?

An e-script is a digital prescription sent to patients via SMS or email, containing
a unique QR code or token that can be presented to a pharmacist to dispense medication. This system replaces the need for a physical paper prescription.

Where can I find my e-script token?

Your e-script token is a unique 18 digit code that can be located below the
QR code.

A computer screen displaying a QR code with the label 'Token Number' and a blue 'Copy Token' button below it.

How do e-scripts work?

  1. Issuance: During a consultation, a doctor sends an eScript to the patient's mobile phone or email. The eScript includes a link to a QR code or token.

  2. Dispensing: The patient presents the QR code or token to a pharmacist, who scans it to access the prescription details and dispense the medication.

  3. Repeats: For repeat prescriptions, a new token is sent to the patient after each dispensing.

How safe and private are e-scripts?

E-scripts are encrypted and secure, ensuring that only authorised pharmacists can access the prescription details. This system helps maintain patient privacy and reduce the risk of fraudulent activities.